You can contact Farrutx via the contact form, by calling +34 965 681 989 or at our email address info@farrutx.com
My Farrutx is the customer area of our website, where you can manage your orders as well as access your order history.
Yes, by accessing the "Order history and details" section in your account you can see the status of your order at any time. If you have purchased a product through the Purchase as a Guest option, you can track your order through the link we provided to you in the confirmation email. For any questions regarding delivery, please don't hesitate to contact our Customer Service department by calling +34 965 681 989 or sending us an email at info@farrutx.com
Yes, you can delete the item(s) you do not want from your shopping basket if you have not already processed your order.
Yes, you can change your order if it has not yet been processed. If you wish to change your order after it has been processed, contact us via the "Contact Form" on our website, by calling our Customer Service department at +34 965 681 989 or by emailing us at info@farrutx.com. Please take into account that changes may be made only if they do not exceed the initial price.
For any questions in this regard, please contact our Customer Service department by calling +34 965 681 989 or by emailing us at info@farrutx.com
Returns and/or exchange request must be done within the next 14 calendar days from the delivery of your order without giving any justification.
Please notice you can only exchange sizes. If you would like a different style or a different material a refund will be made and you will need to make a new purchase.
Returns from Spain and Portugal (only Peninsula)
You may return items ONLY through a messenger/courier we will send to your place. Any shipment sent by any other means will be refused by our warehouse.
You must contact us via our return application form so we can organize the collection at your home, through the following steps:
Within the next 2 working days, you will get an email with the label to be attached on the box. If you have carried out a purchase as a guest, you may request a return through messenger/courier by calling number +34 965681989 and/ emailing to info@farrutx.com or through the contact form on this website.
You must return the goods in the same package you received them in and keeping all the original boxes, papers, or plastics.
Returns from Canary Island, Ceuta, Melilla and other countries (including Portuguese islands)
You must contact us using our return application as per the following steps:
Once you have made your return request, you must proceed with the return of the item using your own carrier and at your own expense and risk. Shipping and/or taxes charges will be always at the customer's expenses. Unpaid deliveries will be refused by our warehouse.
The item must be sent to the following address:
FARRUTX
Atención al Cliente (Web)
Calle Germán Bernacer 61
Elche Parque Empresarial
03203 – Elche (Alicante)
Spain
Teléfono: +34 965 681 989
You must return the goods in the same package you received them in and keeping all the original boxes, papers, or plastics.
If you need any further assistance you can contact us through our contact form, info@farrutx.com or the following Spanish number: +34 965 681 989.
When logging into your Farrutx account, click on 'Have you forgotten your password?' The system will ask for the email address you used to register and once you provide it you will receive an email with a link through which you can change your password. The new password must be at least 8 characters long and contain numbers and letters, with at least one letter capitalised.
If your use Internet Explorer 9 or earlier versions you will have problems browsing our website. We recommend you update your browser or use another one, such as Google Chrome or Mozilla Firefox.
Instructions on how to update your Internet Explorer version
If you do not have the latest version of Internet Explorer installed, click on the following link to the update page:
Download Internet Explorer
And download the latest version from there. To avoid future problems, ensure that Internet Explorer is automatically updated. To do this:
Instructions on how to download Google Chrome
You can download Google Chrome by going to the following link:
Download Chrome
Follow these steps:
Instructions on how to download Mozilla Firefox
You can download Mozilla Firefox by going to the following link:
Donwload Firefox
Follow these steps:
Shipment costs are included in the final price of the invoice. However, customs clearance will be charged to the customer by the carrier when delivering the goods.
If you would like to make an order from a country outside the European Union, please send an email to info@farrutx.com specifying your shipping details and items you would like to purchase. In the following hours, you will get a reply confirming you are able to shop online, depending on customs formalities; you will be informed about shipping costs and payment procedures. Please notice, customs or duty taxes will be always paid by the customer in the country of destination.
Returns: Arranging returns, shipping return costs, customs or duty taxes will be at the exclusive expense of the customer.
Farrutx bank details:
- Holder: GLOBALMARKS SLU
- Bank : BBVA
- IBAN: ES24 0182 2499 3102 0173 7460
- BIC (SWIFT): BBVAESMMXXX
Bear in mind that your order reference and total amount should be added in the Swift concept. You can find this information “ORDER HISTORY & DETAILS” in your profile.
Please notice you have 72 hours limit to issue the bank wire.
If you want to change your shoes for another size shall:
From Spanish peninsula & Balearic Islands
From Canary Islands and other countries